Shipping policy

SHIPPING POLICY

Last updated: 14 September 2026

Thank you for shopping with Grunjoub.

This Shipping Policy explains our delivery options, estimated delivery times, shipping charges and what to do if there is an issue with your delivery.

This policy applies to orders placed through:

Website: Grunjoub.store
Email: contact@Grunjoub.store

Unless otherwise stated at checkout, the delivery information below applies to orders delivered within the United Kingdom.

1. DELIVERY OPTIONS

Grunjoub currently offers the following delivery options:

Standard Delivery

Estimated delivery time: 5–12 business days
Shipping cost: FREE

Standard Delivery is available at no additional delivery charge.

Express Delivery

Estimated delivery time: 5–8 business days
Shipping cost: PAID

The applicable Express Delivery charge will be clearly displayed at checkout before you place your order.

You will not be charged for Express Delivery unless you actively select that delivery option.

2. BUSINESS DAYS

For the purposes of this Shipping Policy, business days generally mean Monday to Friday.

Business days do not normally include:

  • Saturdays;

  • Sundays; or

  • UK public or bank holidays.

Orders travelling during public holidays or periods of exceptional carrier demand may take longer.

3. DELIVERY ESTIMATES

The delivery periods displayed above are estimated delivery periods unless a specific delivery date has been expressly guaranteed.

Estimated delivery times may be affected by circumstances including:

  • carrier delays;

  • adverse weather;

  • transport disruption;

  • unusually high order volumes;

  • public holidays;

  • incorrect delivery information;

  • customs or border procedures where relevant; or

  • other circumstances outside our reasonable control.

We will take reasonable steps to ensure your order is delivered within the delivery period communicated to you.

4. ORDER PROCESSING AND DISPATCH

Once your order has been accepted and prepared for shipment, it will be dispatched using the delivery method selected during checkout.

Where available, you may receive a dispatch confirmation by email.

The dispatch confirmation may contain:

  • your order number;

  • delivery information;

  • carrier information; and

  • tracking information, where available.

Please ensure that the email address supplied during checkout is correct.

5. SHIPPING COSTS

Standard Delivery: Free
Express Delivery: Paid

The exact price of Express Delivery will be shown before you complete your purchase.

Any mandatory delivery charges applicable to an order will be clearly disclosed during checkout.

We will not add an optional paid delivery upgrade without your express selection or consent.

6. DELIVERY ADDRESS

Customers are responsible for providing an accurate and complete delivery address.

Before placing your order, please check:

  • recipient name;

  • house or building number;

  • street name;

  • town or city;

  • postcode; and

  • any other relevant delivery information.

If you notice an error after placing your order, contact us immediately at:

contact@Grunjoub.store

We will make reasonable efforts to correct the address before dispatch, but changes cannot be guaranteed once an order has entered the fulfilment or delivery process.

7. ADDRESS CHANGES AFTER DISPATCH

Once an order has been dispatched, we may not be able to change the delivery address.

If your parcel has already been handed to the delivery carrier, any available redirection options may depend on the carrier.

Please contact us as soon as possible if you believe there is an address problem.

8. ORDER TRACKING

Where tracking is available for your delivery service, tracking details may be sent to the email address provided during checkout.

Please note that tracking information may take some time to update after the parcel has been dispatched.

If tracking information is not updating or appears incorrect, contact:

contact@Grunjoub.store

9. MULTIPLE PARCELS

An order containing several items may occasionally be delivered in more than one parcel.

If your order is split into multiple shipments:

  • parcels may arrive separately;

  • different tracking numbers may be provided; and

  • delivery dates may differ slightly.

You should not automatically assume that an item is missing if only part of a multi-parcel order has arrived.

If you have concerns, please contact us.

10. DELIVERY DELAYS

Although we aim to meet the estimated delivery times stated in this policy, delays may occasionally occur.

If your order is significantly delayed, please contact:

contact@Grunjoub.store

We will investigate the delivery status and provide assistance where reasonably possible.

Nothing in this policy limits any statutory rights you may have when goods are not delivered within an agreed or legally required time.

11. DELIVERY WITHIN THE AGREED TIME

Where a delivery period has been agreed with you, we will aim to deliver within that period.

Where UK consumer law gives you rights because goods have not been delivered within the agreed period, those rights will remain available to you.

Nothing in this policy is intended to remove or reduce mandatory consumer rights.

12. DELIVERY WHERE NO SPECIFIC PERIOD HAS BEEN AGREED

Where no delivery period has been agreed, goods will be delivered without undue delay and within the period required by applicable UK consumer law.

This provision does not override a shorter delivery period that we have expressly agreed with you.

13. DELIVERY TO A SAFE PLACE

Where you request or authorise a carrier to leave a parcel in a nominated safe place, with a neighbour or at another location, the delivery may be treated as completed in accordance with applicable law and the instructions provided.

Please select safe-place instructions carefully.

This section does not exclude any responsibility that cannot legally be excluded.

14. DELIVERY TO ANOTHER PERSON

You may nominate another person to receive your order where permitted by the delivery service.

Where goods are physically received by you or a person identified by you to take possession of them, responsibility for the goods will pass in accordance with applicable consumer law.

15. RISK DURING DELIVERY

Where Grunjoub arranges the delivery carrier, goods generally remain at our risk until they come into the physical possession of:

  • you; or

  • a person identified by you to take possession of the goods,

subject to applicable UK consumer law.

If a parcel is lost or damaged before responsibility has legally passed to you, please contact us.

16. LOST PARCELS

If your tracking indicates that your parcel has not progressed for an unusual period, or your order has not arrived, please contact:

contact@Grunjoub.store

Please provide:

  • your full name;

  • order number;

  • delivery address; and

  • any relevant tracking information.

We may investigate the shipment with the delivery carrier.

Where the parcel is confirmed lost and Grunjoub remains legally responsible for it, we will provide an appropriate remedy.

17. PARCEL MARKED AS DELIVERED BUT NOT RECEIVED

If tracking shows your parcel as delivered but you cannot locate it, please:

  1. check the delivery location and surrounding safe places;

  2. check whether another member of your household accepted the parcel;

  3. check with neighbours where appropriate; and

  4. review any delivery photograph or carrier notification available.

If the parcel still cannot be found, contact:

contact@Grunjoub.store

We will investigate where reasonably possible.

Your statutory rights remain unaffected.

18. DAMAGED PARCELS

If a parcel arrives visibly damaged, please inspect the goods as soon as reasonably possible.

If the product itself is damaged, contact us at:

contact@Grunjoub.store

Please include where reasonably possible:

  • your order number;

  • a description of the damage;

  • photographs of the item; and

  • photographs of the packaging.

Photographs may help us investigate more quickly but will not be used to unlawfully restrict your statutory consumer rights.

19. INCORRECT OR MISSING ITEMS

If you receive:

  • the wrong product;

  • the wrong size or colour;

  • an incorrect quantity; or

  • an order with an item missing,

please contact us at:

contact@Grunjoub.store

We will investigate and provide an appropriate remedy.

Where Grunjoub is responsible for an incorrect delivery, you will not be required to bear return costs where the law requires those costs to be paid by us.

20. FAILED DELIVERY ATTEMPTS

If a carrier cannot successfully deliver your parcel, it may:

  • attempt delivery again;

  • leave instructions;

  • redirect the parcel to a collection point; or

  • return the parcel to the sender.

The available options depend on the carrier and delivery service.

Please follow any instructions provided by the carrier.

21. UNCOLLECTED PARCELS

If a parcel is delivered to a collection point, you are responsible for collecting it within the period specified by the carrier.

If a parcel is not collected and is returned to us, contact:

contact@Grunjoub.store

We will explain the available options.

Failure to collect a parcel does not automatically constitute a valid cancellation of the order.

22. REFUSED DELIVERY

If you wish to cancel an order, we recommend contacting us directly instead of simply refusing delivery.

Please email:

contact@Grunjoub.store

Refusing a parcel does not necessarily constitute formal notice that you are exercising your statutory right to cancel.

23. CANCELLING AN ORDER

If you wish to cancel your order, please contact us as soon as possible.

If the order has not yet been dispatched, we may be able to cancel it before shipment.

If the order has already been dispatched, you may need to follow our return procedure.

Your statutory cancellation rights for eligible online purchases are explained in our Return & Refund Policy.

24. RETURNS AFTER DELIVERY

Eligible returns are handled according to our Return & Refund Policy.

For qualifying online purchases, consumers normally have statutory rights to cancel within the applicable cancellation period.

Nothing in this Shipping Policy limits those rights.

25. REFUND OF DELIVERY CHARGES AFTER CANCELLATION

Where you exercise a statutory right to cancel an eligible online order, the original Standard Delivery charge will be refunded where required by law.

Because Grunjoub currently offers Free Standard Delivery, there will generally be no Standard Delivery charge to refund.

If you selected Express Delivery, any refund of the original delivery charge may be limited to the cost of our least expensive Standard Delivery option, where permitted by law.

This means that the additional amount paid specifically for Express Delivery may not be refundable where the customer simply exercises a change-of-mind cancellation right.

This does not affect rights arising from faulty goods, incorrect goods or other breaches of contract.

26. DELIVERY CHARGES FOR FAULTY OR INCORRECT GOODS

Where an item is:

  • faulty;

  • damaged;

  • incorrectly supplied;

  • not as described; or

  • otherwise non-conforming,

Grunjoub will bear reasonable delivery or return costs where required by applicable UK consumer law.

27. BANK HOLIDAYS AND PEAK PERIODS

Delivery services may experience additional demand during:

  • UK bank holidays;

  • Christmas and New Year;

  • major promotional periods;

  • Black Friday;

  • carrier disruptions; or

  • severe weather.

Where reasonably possible, we will communicate material delivery issues that affect your order.

28. INTERNATIONAL DELIVERY

Unless international delivery is expressly offered during checkout, this Shipping Policy applies to delivery within the United Kingdom.

If international shipping becomes available, applicable:

  • delivery options;

  • prices;

  • estimated delivery periods;

  • customs procedures; and

  • import charges

will be communicated where relevant before the customer completes the order.

29. CUSTOMS AND IMPORT CHARGES

For orders delivered within the United Kingdom from an applicable fulfilment location, any taxes or charges that the customer is legally required to pay should be disclosed in accordance with applicable law.

Where an international shipment is offered, customs duties, taxes or import charges may apply depending on the destination and shipping arrangement.

Customers will be informed of applicable charges where required.

30. CHANGES TO DELIVERY SERVICES

We may change the delivery services offered on Grunjoub.store from time to time.

Changes may include:

  • adding or removing carriers;

  • adding delivery methods;

  • changing delivery charges;

  • changing estimated delivery periods; or

  • changing geographical availability.

Any delivery method and applicable charge relating to your order will be shown before you place the order.

Changes made after your contract has been formed will not retrospectively remove your contractual or statutory rights.

31. CUSTOMER RESPONSIBILITY

Customers should ensure that:

  • contact information is correct;

  • delivery details are complete;

  • someone can receive the parcel where necessary; and

  • carrier communications are reviewed where relevant.

Customers should contact us promptly if they identify a delivery issue.

32. OUR RESPONSIBILITY

Grunjoub will remain responsible for its obligations as the retailer under applicable consumer law.

Using a third-party courier does not remove statutory responsibilities that remain with Grunjoub.

Any attempt to resolve a delivery problem directly with a carrier does not waive your rights against us.

33. CONSUMER RIGHTS

Nothing in this Shipping Policy excludes, limits or overrides your statutory rights under applicable UK consumer law.

Where a term in this policy conflicts with a mandatory statutory right, the statutory right will prevail.

34. CONTACT US

If you have questions regarding shipping, delivery, tracking or a delayed parcel, please contact:

Grunjoub
Website: Grunjoub.store
Email: contact@Grunjoub.store

When contacting us about an order, please include your order number whenever possible.

DELIVERY SUMMARY

Standard Delivery
Estimated delivery: 5–12 business days
Cost: FREE

Express Delivery
Estimated delivery: 5–8 business days
Cost: PAID — price displayed at checkout

Your statutory rights are not affected.